Frequently Asked Questions

what insurance plans do you accept?

We accept UPMC Commercial Plans, Highmark/BCBS Commercial Plans, Aetna, United Health Care, Cigna.

All copayments and/or deductibles are due at the time of service. If you have an out-of-network provider, full payment is due at time of service.

Are you offering in person sessions?

Right now this depends on the individual therapist. We do have Telehealth appointments available.

How does telehealth work? is it covered by my insurance?

At 3Rivers Therapists we use a HIPAA-secure video platform that is easily accessible and user friendly. Your individual therapist will send you a link via email or text message and you are ready to go.

Many insurance companies are now covering Telehealth services. Please contact your individual insurance provider to confirm coverage. When calling make sure to ask if mental health sessions are covered.

Can you provide medication/medication management?

Currently our office does not prescribe medication or provide medication management. Your individual therapist can provide you with a list of Psychiatrists.

What is the intake process like?

3Rivers Therapists is a paperless practice. After scheduling your appointment, our intake coordinator will email you our online intake form. Please fill out the intake form at least 48 hours before your first appointment on any tablet, smartphone or computer. Please note, the form takes about 10-15 minutes to complete, as it includes questions that help your therapist get to know you. Waiting to complete the intake form may cut into your initial session time, we strongly advise doing so ahead of time. Sessions cannot start without intake form being completed.

Have more questions?

Your Privacy at 3Rivers Therapists

We value your privacy and keep your information safe, following HIPAA rules. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services (e.g., customer service, scheduling, SMS delivery) under HIPAA-compliant agreements. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

✅ What We Collect

  • Your contact details (name, phone, email)

  • Health information (protected by HIPAA)

  • Text message records (if you opt in)

📲 Text Messages

We may text you about appointments, billing, or care instructions.
Reply STOP anytime to unsubscribe. We never send marketing texts without consent.

🎯 How We Use Info

To provide care, send reminders, answer questions, and meet legal requirements.

🤝 Who We Share With

We never sell your info.
We may share only with your providers, trusted HIPAA-compliant partners, or if required by law.

🗝️ Your Rights

You can request your records, correct info, or change communication preferences.

📬 Contact Us

3Rivers Therapists
[6301 Forbes Ave Suite 235 Pgh Pa 15217] • [412-212-8443] • [info@3riverstherapists.com]